Until now, 3CX has required the use of both a local and external IP in the case of unmanaged networks. Thanks to a new “DNS Helper”, which will be part of V18, we will be able to rely solely on the FQDN. This will simplify the way admins provision endpoints (e.g. IP Phones and 3CX apps), and the way users can access the web client and video conferencing. Your 3CX FQDN will be automatically configured like this, you won’t have to...
Live chat has had a major upgrade and is now available for easy integration with even more websites. We’ve also included a number of performance enhancements, customizable themes and support for offsite CDN for easier configuration and faster loading.
Join us for an exciting webinar as we help you to alleviate Microsoft Teams compliance issues utilizing CallCabinet. With the staggering increase in “work-from-anywhere”, the need to rethink industry compliance has never been more relevant. To ensure business continuity, organizations have quickly adopted unified communications (UC) platforms that allow them to enhance productivity, streamline collaboration, and foster open and rapid communication. Microsoft Teams has emerged as the top UC platform adopted, primarily because of its superior communication tools (chat,...
Why you should have a BaaS solution? Data is the essence of any organization, and its loss is often a major concern for software-as-a-service (SaaS) customers because SaaS vendors’ backup policies cannot guarantee a complete and speedy restore of lost data. Data loss, and the worry that surrounds it, can be easily avoided by pairing SaaS applications with a complete BaaS backup and recovery solution. What is BaaS? Backup as a service (BaaS), is a method of offsite data storage in which files, folders, or the entire contents of a...
Need to conference in a hurry? We’ve got you covered. In our latest Android and iOS beta release, we’ve made it even easier to attend and participate in conferences from your mobile device. By re-developing our mobile video conferencing capabilities from scratch, we’ve been able to add functionalities previously only available via the Webclient. Plus, users will benefit from increased synergy between iOS and Android Ecosystems, as both now utilize a single code-base.
There’s absolutely no doubt about the need to switch to a VoIP system if you haven’t already: as we’ve established at 3CX, using VoIP/IP Telephony can help you save costs on telco bills by up to 80 percent. Where many people get confused, however, is whether they should go for a hosted VoIP solution or an on-premise VoIP system.
In today’s digital world of email, instant messaging, live chat and video conferencing, phone systems are not often the first thing that businesses look to modernize. But sales teams have always had a close relationship with the phone. While intelligent prospecting, email tracking and automation is becoming increasingly important to modern sales processes, getting hold of a prospect or key customer over the phone can be so much more valuable than by email. According to Brevet, 92% of key customer...
If it’s true that flexibility is one of the key aspects of intelligence, then 3CX is certainly the smartest PBX on the market! What often escapes technicians is the user’s point of view: we think of how to make the PBX safer, how to effectively manage the flow of incoming calls, and how to define the outbound rules. However, what if an employee, specifically one who is less familiar with new technologies, is unexpectedly unavailable? What happens then? In the best case...
A unified communications solution combines various channels in one platform for effective communication between health professionals and patients, no matter where they are. With voice, video and chat all combined and managed with advanced contact center features, the right communications solution can increase efficiency, grow patient numbers and cut overheads. What’s more, it enables doctors, nurses and other healthcare professionals to provide assistance to the most vulnerable members of society. So let’s take a look at this use...
Due to a chain of events, a Debian 9 root certificate was removed in the latest library package of ca-certificates. Apple Inc. uses this root certificate for many of their services, one of them being the notification system (APNS). With the removal of this certificate, the trust between the operating system and the service is broken resulting in the failure to deliver chat messages and calls to iOS-based devices. To note: The latest version 3CX iOS app has no reported performance...
