3CX V20 Upgrade: What’s new and what you need to know
How Ribbon Direct Connect Routing Can Help Maintain Your Customer Base
As businesses start to get back into the office and solidify their work-from-home plans, one thing hasn’t changed: the almost 300 million users (and growing!) using Teams. Microsoft Teams has become one of the most-used Unified Communications (UC) Platforms on the globe. Many of your customers are now looking for ways to integrate their existing communication systems with Teams to make and receive calls, effectively turning Teams into their phone system. They may look to an MS calling plan or Operator...
Cloud Storage and Call-Recording Compliance: How CallCabinet Compliments 3CX Customers
Are you already providing 3CX service for your customers? Why not also help them by providing regulatory compliance by integrating CallCabinet’s Atmos, a seamless call recording and AI-powered analytics program? Atmos’ seamless integration with 3CX means your customers can hit the ground running, solving common contact center problems such as • Improving Customer Experience• Increasing Customer Retention• Enhancing Team Training• Dispute Resolution• Gaining Industry-Specific Compliance By simply offering Atmos, through CloudCo, you can unlock the potential in your customer’s voice data. Adding...
What Is STIR/SHAKEN Certification, And Why Does It Matter?
What Is STIR/SHAKEN Certification, And Why Does It Matter? We have all been there at some point. You pick up the incoming call, and you hear, hello – hello? Oh hi! This is <fill in the blank> calling about your automotive warranty…. Yes, the dreaded robocall. The number that called appeared to be local, as did the last several calls. Eventually, you just stop answering calls that aren't on your contact list. You ask yourself: “How do they get so many local numbers?”. The reality is these call centers are using...
V18 Update 1 Beta: Fine-Tuning Teams Integration
Update 1 Beta is available now with improvements to the Microsoft Teams integration. Since its launch 4 weeks ago, it has been installed over 1000 times, providing valuable intel to help us develop new features, tweak existing ones and improve the application even further. With Update 1, when a Teams user rejects a call, the 3CX Forwarding Rules for that user are applied. This opens yet more cross-platform functionality such as enabling call forwarding to voicemail, an external party or...
Deploying 3CX Windows Desktop via AD Group Policy Object
Administrators can now utilise Active Directory Group Policy Object to deploy 3CX Windows Desktop App. Windows Server must be fully updated to the 2019 edition and users’ terminals should be on Windows 10 with the latest updates installed.
How to Deploy in 4 Easy Stages
Create a distribution point Create a Group Policy Object Assign an MSI package Install the application to domain computers. Read more about the 4 stages in our step by step guide: Deploying Windows Desktop App via Active Directory Group Policy.
Unifying 3CX with Microsoft 365 – Teams Direct Routing – Part 3 of 3
https://youtu.be/-1E02o_LN3E In this 3rd and final video series covering version 18 synchronisation with Microsoft 365, Stefan Walther, CEO at 3CX, walks through the steps to bring one of the hottest additions to 3CX, full integration with Teams phone system by way of Direct Routing. Click here if you missed part 1 and part 2.
Direct Routing
It is no secret that Microsoft Teams has seen a huge explosion over the past two years. It has been absolutely pivotal in the...
Unifying 3CX with Microsoft 365 – Part 2 of 3 – Single Sign-On (SSO)
Continuing with our 3 part video tutorial, last week, Stefan Walther, 3CX CEO, highlighted what initial steps are required to get your 3CX instance syncing with Microsoft 365. If you missed it, click here. Now with Part 2 in mind, Hands up who has ever wished that their car key and house key were the same? This short video highlights how the sync can be used to allow users to log into the 3CX Web Client or the Management Console using...
3CX V18: Connecting Teams & Customers – Faster, Better, More Efficiently
The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video.
New 3CX Client and Desktop App
With V18 we’ve improved the Web Client and made it available also as a native Windows Desktop App, eliminating the need for the browser extension. The new Desktop App uses the same Electron...Unifying 3CX with Microsoft 365 – Part 1 of 3 – Initial Set-Up
In preparation for version 18, we have been working on the synchronization between Microsoft 365 accounts and 3CX. With more and more businesses looking to simplify their working environment, synchronising companies’ 365 accounts and 3CX is an important step. It brings a whole host of benefits including user sync, calendar status sync and the very much anticipated and highly requested feature, Teams phone system integration! #DirectRouting Stefan Walther, CEO, sat down to show how setting up this sync between a Microsoft...