News

Web Conferencing Video Quality: 2. Latency

In part one of this series, we discussed meeting quality profiles, required bandwidth and the factors that affect it. Like we mentioned before, there are several factors that influence meeting quality, most of them are easily fixed. Whether it’s new devices that are needed, a more powerful internet connection, or some simple configuration of your video conferencing setup. In this blog post, we’re going to discuss latency as a measure of quality in your video conferences, and...

April 5, 20213CXRead more...

New Android Beta with Optimized Audio and Improved Chat

A new Beta of the Android app is now available for your testing. This release includes an updated chat view for improved user experience as well as audio and connectivity optimizations for better voice calls.

Optimized audio by default

For improved audio during calls, we’ve now disabled echo cancellation by default for devices with this capability built-in. This prevents any clash between the app’s and your device’s settings. We’re keen to get your feedback on this change so try it out and...

April 2, 20213CX, AndroidRead more...

The 5G Fork in the Road for Network Transport (And Which Path to Take)

The hype of 5G is ushering in the potential for drastic network change and is driving service providers to prepare for the future. Today’s networks provide ubiquitous all-purpose IP connectivity to support all services. 5G, by definition, supports three major service classes: enhanced mobile broadband (eMBB), ultra-reliable and low latency communications (uRLLC), and mass machine-type communications (mMTC) and must have the ability to provide configurable levels of isolation between each service transported. The question facing mobile network operators (MNOs) is,...

March 31, 2021RibbonRead more...

Web Conferencing Video Quality: 1. Meeting Quality Profiles

Did you know that your meeting video quality is dependent on many factors? One side of it is the hardware you’re using, from the webcam to the microphone. Lighting and specifically the brightness of the room also makes a huge difference in your image quality. Remember, a webcam is not a 1000$ DSLR camera. On the other hand, the quality of your internet connection is also extremely important, if not more important than the hardware aspect in some cases. An unstable internet...

March 30, 20213CX, PBXRead more...

Android Beta: Improved Call Reconnection & Push Notification

In this latest Beta release, we’ve made significant improvements to call recovery and push notifications for a better call experience. We’ve also introduced the ability to automatically add conferences to your devices calendar.

Intelligent call reconnection

In combination with the latest V16 release, the app now re-connects a call if changing networks or if the network drops temporarily (for example when driving on the highway). What’s more, if call quality remains low, the app will automatically drop the call and redial in...

March 30, 20213CX, AndroidRead more...

Live Chat and VoIP: Taking your Ecommerce to the Next Level

Amongst internet users, there are around 2 billion digital buyers in the world, which is more than 50% of total internet users. The trend of online buying and selling will only continue to rise, with everything now just a click away. Long gone are the times where it was necessary to travel miles away to buy something you need. Electronic commerce or ecommerce has dramatically changed the way businesses operate, broadening their ability to reach areas that used to be hard...

March 30, 20213CX, PBX, UncategorizedRead more...

SSO and Boosted Performance in V18 Alpha 2!

V18 Alpha 2 is here for your testing! This version features some almighty security updates including SSO. We’ve also revamped overall performance of the PBX and smartphone apps for a more reliable experience and made managing the PBX even easier!

SSO and update to Debian 10 Buster

No more forgotten passwords or searching through emails! We’ve implemented SSO so that users and administrators can login to the web client and management console with their Google or Microsoft 365 account. We’ve also made...

March 29, 20213CX, PBXRead more...

Android Beta: Improved Call Recovery & Push Notification

In this latest Beta release, 3CX has made significant improvements to call recovery and push notifications for a better call experience. We’ve also introduced the ability to automatically add conferences to your devices calendar.

Intelligent call reconnection

In combination with the latest V16 release, the app now re-connects a call if changing networks or if the network drops temporarily (for example when driving on the highway). What’s more, if call quality remains low, the app will automatically drop the call and redial...

March 26, 20213CX, Android, PBXRead more...

New iOS Beta: Call Reconnection & Conference Scheduling

In this update, we’re making it even easier to schedule a 3CX conference from the iOS app! In seconds you can create a conference, add participants, and add the event to your device’s calendar from the palm of your hand. Call recovery during unsteady connection has also had a boost for a more consistent call experience.

Improved handling of connection loss

With intelligent call reconnection, connection loss is better handled from the app-side on established calls. Furthermore, if call quality remains significantly...

March 9, 20213CX, iOSRead more...

Import Active Directory Users via Azure AD & Enable SSO

Do you have thousands of users in your local Microsoft Active Directory? Would you like to synchronize them to 3CX, just as Microsoft 365 admins can? Or do you want a simpler way to sign in to the 3CX Web Client via Microsoft OAuth? No problem, we have a solution for you – and in just 10 minutes! All you need is to create a free Azure AD, synchronize your local Active Directory with Microsoft Azure Active Directory Connect...

March 3, 20213CXRead more...