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Cloud Storage and Call-Recording Compliance: How CallCabinet Compliments 3CX Customers

Tom Burtless2024-01-24T18:30:18-05:00

Are you already providing 3CX service for your customers? Why not also help them by providing regulatory compliance by integrating CallCabinet’s Atmos, a seamless call recording and AI-powered analytics program? Atmos’ seamless integration with 3CX means your customers can hit the ground running, solving common contact center problems such as • Improving Customer Experience• Increasing Customer Retention• Enhancing Team Training• Dispute Resolution• Gaining Industry-Specific Compliance By simply offering Atmos, through CloudCo, you can unlock the potential in your customer’s voice data. Adding...

Update 5 Alpha 2: Revs up Performance to Satisfy Ramp-up Service Demands

Mike Evanisko2024-01-24T18:32:46-05:00

Update 5 Alpha 2 improves performance, stability, and compatibility with the updated .net core 3.1 platform used in Update 5. This results in greater control of the start-up period, with 3CX now able to accelerate its response time and service greater call center service loads. This second Alpha version also fully supports E911 Emergency Service Rules by reinforcing its emergency number options with an override to the Caller ID and emergency policy names. Please keep in mind that due to the 

911 What’s Your Emergency? V16 Update 5 Alpha Responds with Emergency Number Options

Mike Evanisko2024-01-24T18:32:46-05:00

3CX Update 5 Alpha is the first response to the upcoming emergency service rules in the US and the EU. The changes ensure emergency response centers automatically receive critical information for calls made to emergency numbers. To assist you on the way to full compliance, Update 5 Alpha introduces new Emergency Number options. More info below on how to use these options and be more prepared for emergency incidents.

New Emergency Number Options

To configure the new Emergency Number options, go...

How can new VOIP resellers differentiate when adopting UCaaS?

Mike Evanisko2024-01-24T18:32:46-05:00

So you’ve decided to add a UCaaS offer to your existing MSP/ISP portfolio? Great! The market value of UC is expected to exceed $96bn by 2023 so there’s never been a better time to take a piece of the pie. Just be wary of the traps those who went before you fell into. Namely, pitching the new solution like a commodity rather than focusing on the value you can bring alongside. The former results in a discounting battle between resellers...

Storage Buckets, Browser Extensions and 911 with 3CX Update 5 Alpha

Mike Evanisko2024-01-24T18:32:47-05:00

3CX Update 5 Alpha includes a bucket load of features! Store your backups and archived recordings in Google Storage Buckets. Improve compliance with US Emergency Service Rules, with 3CX’s new emergency number options. Manage calls directly from your desktop, with the 3CX Chrome Extension now available for Edge (Chromium). Read on for more features and improvements.

Put Google Storage on Your Bucket List

Update 5 Alpha now adds Google Storage Buckets to the supported options for storing backups and archiving recordings....