News

Live Chat and VoIP: Taking your Ecommerce to the Next Level

Amongst internet users, there are around 2 billion digital buyers in the world, which is more than 50% of total internet users. The trend of online buying and selling will only continue to rise, with everything now just a click away. Long gone are the times where it was necessary to travel miles away to buy something you need. Electronic commerce or ecommerce has dramatically changed the way businesses operate, broadening their ability to reach areas that used to be hard...

March 30, 20213CX, PBX, UncategorizedRead more...

SSO and Boosted Performance in V18 Alpha 2!

V18 Alpha 2 is here for your testing! This version features some almighty security updates including SSO. We’ve also revamped overall performance of the PBX and smartphone apps for a more reliable experience and made managing the PBX even easier!

SSO and update to Debian 10 Buster

No more forgotten passwords or searching through emails! We’ve implemented SSO so that users and administrators can login to the web client and management console with their Google or Microsoft 365 account. We’ve also made...

March 29, 20213CX, PBXRead more...

Android Beta: Improved Call Recovery & Push Notification

In this latest Beta release, 3CX has made significant improvements to call recovery and push notifications for a better call experience. We’ve also introduced the ability to automatically add conferences to your devices calendar.

Intelligent call reconnection

In combination with the latest V16 release, the app now re-connects a call if changing networks or if the network drops temporarily (for example when driving on the highway). What’s more, if call quality remains low, the app will automatically drop the call and redial...

March 26, 20213CX, Android, PBXRead more...

New iOS Beta: Call Reconnection & Conference Scheduling

In this update, we’re making it even easier to schedule a 3CX conference from the iOS app! In seconds you can create a conference, add participants, and add the event to your device’s calendar from the palm of your hand. Call recovery during unsteady connection has also had a boost for a more consistent call experience.

Improved handling of connection loss

With intelligent call reconnection, connection loss is better handled from the app-side on established calls. Furthermore, if call quality remains significantly...

March 9, 20213CX, iOSRead more...

Import Active Directory Users via Azure AD & Enable SSO

Do you have thousands of users in your local Microsoft Active Directory? Would you like to synchronize them to 3CX, just as Microsoft 365 admins can? Or do you want a simpler way to sign in to the 3CX Web Client via Microsoft OAuth? No problem, we have a solution for you – and in just 10 minutes! All you need is to create a free Azure AD, synchronize your local Active Directory with Microsoft Azure Active Directory Connect...

March 3, 20213CXRead more...

Improve Reliability of Android Push Notifications: Update to U8

For better reliability of Push required to wake up the phone on inbound call or messages, we are updating Google’s Firebase Cloud Messaging (FCM) library. A custom account is no longer required and in fact is no longer supported by Google. To keep receiving inbound call and chat notifications, you should upgrade to Update 8 as soon as possible. If you cannot update, make sure to disable your custom Google FCM instance for Push messaging from the 3CX management console.

Why...

February 26, 20213CX, PBXRead more...

iOS & Android Video Conferencing Apps Get Bluetooth Support (Beta)

We’ve gone ahead and improved the user experience and usability of the video conferencing apps further. The login UI is now cleaner, sleeker and more understandable. We’ve also included new features to help you in your daily use, including: Added Bluetooth support Ability to enable/disable camera / microphone before meeting entry.

Login page gets an upgrade

The login page has been greatly improved; now with a sleeker design that’s more user-friendly to boot. You can also easily disable and enable the microphone...

February 19, 20213CX, Android, iOSRead more...

Scheduling Conferences is a Breeze! Out Now V16 Update 8

Good news: V16 Update 8 is now available! Conference scheduling has been improved to be more user-friendly. We’ve even made a handy little video so you can see exactly how to do it. Also in this update are additional SMS providers and the new, simplified way to connect Facebook.

Learn the new way to schedule a conference

We’ve updated the email/calendar options to make it clearer which to select. Choosing one of the available online mail servers will open a new browser...

February 18, 20213CX, PBXRead more...

V18 to Simplify DNS Config. with its DNS Helper

Until now, 3CX has required the use of both a local and external IP in the case of unmanaged networks. Thanks to a new “DNS Helper”, which will be part of V18, we will be able to rely solely on the FQDN. This will simplify the way admins provision endpoints (e.g. IP Phones and 3CX apps), and the way users can access the web client and video conferencing. Your 3CX FQDN will be automatically configured like this, you won’t have to...

February 16, 20213CX, PBXRead more...

Live Chat Update Supports Drupal, Joomla, Wix & More!

Live chat has had a major upgrade and is now available for easy integration with even more websites. We’ve also included a number of performance enhancements, customizable themes and support for offsite CDN for easier configuration and faster loading.

No WordPress? No problem!

We realize that there are many other popular CMS systems beyond just WordPress, and our live chat code generator now includes support for Drupal, Joomla, Squarespace, Weebly & Wix! Click on the links to...

February 15, 20213CX, PBXRead more...