News

Tips for Working Remotely…and Productively

For those of us lucky enough to be able to keep working during the lock-down, one of the hardest adjustments is adapting to a “work from home” environment. Without much experience in working remotely, it can be difficult to get started on the right track and to build the ideal space in order for us to work productively. The best thing about remote work is that your experience is mostly dependent on you. There’ll be no more co-workers dropping in unannounced...

April 30, 20203CX, CallCabinet, Edgewater, PBX, YeastarRead more...

Resellers: Virtual call centers are on the rise, are you ready to pitch one?

Virtual call centers are becoming increasingly popular as employers look to lower overheads, increase flexibility, and take advantage of labor pools overseas. In this two-part series, we’ll discuss the benefits of making the switch and explore how to discuss 3CX’s virtual call center solution with your clients.

What are virtual call centers?

Virtual call centers have much in common with their traditional counterparts, with one key difference; employees are spread out across a number of geographic locations. The agents use a...

April 28, 20203CX, PBXRead more...

Get a Sneak-peak of New Features. Join the 3CX iOS Beta Program

New, improved, and exciting features keep coming out with our back-to-back iOS Beta App releases. To be able to keep up the good work we need to continue to receive your feedback on our beta releases to advance the new App to its production-ready target.

Get to Experience it First!

If you haven’t joined the iOS Beta testing team, do it now and get first-hand experience of video calls, conferencing, enhanced chat options, and more. You just need to be on...

April 27, 20203CX, PBXRead more...

3CX Offers Businesses a Lifeline with Free Video Conferencing Solution

Unlimited hosts, no duration limit and up to 4X the web participants added free, to help companies during COVID-19 LONDON, UK, 24 APRIL 2020 – 3CX, developer of the award-winning business communications solution, has announced the expansion of its video conferencing feature to include more participants at no extra cost. This latest iteration of their COVID-19 offer will give new and existing 3CX users up to 100, 250, or 500 web conferencing seats free for the next 3 months. The free video conferencing...

April 24, 20203CX, PBXRead more...

3CX WebMeeting Roadmap

Over the past few weeks, home working and remote communications have become the norm for many. 3CX WebMeeting has become a driver supporting this type of communication. For many companies, this was already an integral way of keeping in touch with customers and co-workers, while others have needed to adapt to this form of communication. Certainly, the current situation has altered the landscape of how businesses operate and will most likely continue to do so. This has accelerated 3CX WebMeeting (for...

April 23, 20203CX, PBXRead more...

V16 Update 5 Supercharges Remote Working with New iOS App Supporting Video

3CX v16 Update 5 breaks work-related boundaries, allowing businesses to transition seamlessly to remote-working at a time when needed most. Create your own remote working environment with 3CX’s bundled apps for Android and iOS, supporting video calling for face-to-face communication. This coupled with new e911 options and Google Chrome extension makes v16 Update 5 the ideal business communications solution to quarantine with. The clock is ticking: Upgrade now if your PBX is currently: Οn v15.5, reaching EoL (End of Life) status with no more updates or...

April 22, 20203CX, PBXRead more...

Hotkeys & Popup Chat with the New 3CX Browser Extension

The latest 3CX Browser Extension for Chrome and Edge (Chromium) is now available via the Chrome Web Store and Microsoft Edge Addons. The extension allows you to easily manage calls from your desktop with a mini web client pop-out, which notifies you of incoming calls and chats. The latest version adds hotkeys; which allow you to use keyboard shortcuts to respond to calls easier and faster.

Manage Calls Faster with Hotkeys

The latest 3CX extension adds support for...

April 21, 20203CX, PBXRead more...

CallCabinet Launches Atmos@Home: UCaaS Call Recording & AI-powered Speech Analytics From Home

CallCabinet, a leading global provider of affordable Cloud-native call recording and AI solutions today announced Atmos@Home, a new, innovative offering providing advanced UCaaS call recording, quality management, and AI-powered speech analytics empowering global organizations to maintain productivity, compliance, and service levels in a work-from-home environment. Atmos@Home is custom-designed to provide Cisco Jabber, MS Teams, and Genesys Cloud users instant UCaaS recording and is easily installed across an entire organization via our enterprise installation script. Atmos@Home offers organizations the ability to effectively...

April 20, 2020CallCabinetRead more...

3CX V16 Update 5 Release Candidate

The Release Candidate (RC) of v16 Update 5, is available for download. The RC adds some important fixes for call recordings and WebMeeting connectivity among others. The final release is fast approaching, so get the RC now and start preparing.

What’s in the RC

While getting ready for production-level status, the Update 5 RC delivers important fixes for: Call Recordings – Fixed issue with recordings for picked up calls.WebMeeting Connectivity – Connections to the WebMeeting cloud platform are more reliable with an updated bitrate...

April 17, 20203CX, PBXRead more...

PCI compliance for customer data, are you doing it right?

PCI DSS compliance has been a part of your business practices since 2004 (or whenever you opened your doors after then). That is unless your business doesn’t take customer credit cards. Any time your customer shares a primary access number (PAN) from a bank or credit card, you’re on the hook to follow a list of compliance laws. It’s your company’s responsibility to see that a PAN’s journey ends with you. Thing is, PANs like to reproduce themselves. How? Well, the customer spoke...

April 14, 2020CallCabinetRead more...