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Introducing the New CloudCo Partner Portal: Your Single Pane of Glass for Telephony & Cloud Management

Maica Marquez2025-11-17T13:56:28-05:00

Today, we're thrilled to announce the launch of the completely revamped CloudCo Partner Portal, a powerful, self-service platform designed to centralize every tool you need to manage telephony, hosting, licenses, backups, and billing. Our mission is simple: to provide a single, clean, organized interface that empowers you to take real-time action, gain instant visibility, and dramatically reduce your reliance on submitting support tickets for everyday operations.

Partner Portal Overview and Customizable Dashboard

When you log in to the Partner Portal, the Account...

Simple Security & Smarter Surveillance with Sentinel AI

Maica Marquez2025-11-13T12:24:30-05:00

How secure is your security system? Is it as advanced as it could be? Transform your existing surveillance setup into a proactive security powerhouse with Sentinel AI by CloudCo. Enhance your security with this cloud-native software, which seamlessly integrates with your existing IP cameras. Access real-time threat detection, gain valuable business insights, and have a security system customized just for you.

What is Sentinel AI by CloudCo?

Sentinel AI is CloudCo’s fully cloud-native AI video surveillance platform designed to plug...

Cloud Storage and Call-Recording Compliance: How CallCabinet Compliments 3CX Customers

Tom Burtless2024-01-24T18:30:18-05:00

Are you already providing 3CX service for your customers? Why not also help them by providing regulatory compliance by integrating CallCabinet’s Atmos, a seamless call recording and AI-powered analytics program? Atmos’ seamless integration with 3CX means your customers can hit the ground running, solving common contact center problems such as • Improving Customer Experience• Increasing Customer Retention• Enhancing Team Training• Dispute Resolution• Gaining Industry-Specific Compliance By simply offering Atmos, through CloudCo, you can unlock the potential in your customer’s voice data. Adding...

Update 5 Alpha 2: Revs up Performance to Satisfy Ramp-up Service Demands

Mike Evanisko2024-01-24T18:32:46-05:00

Update 5 Alpha 2 improves performance, stability, and compatibility with the updated .net core 3.1 platform used in Update 5. This results in greater control of the start-up period, with 3CX now able to accelerate its response time and service greater call center service loads. This second Alpha version also fully supports E911 Emergency Service Rules by reinforcing its emergency number options with an override to the Caller ID and emergency policy names. Please keep in mind that due to the 

911 What’s Your Emergency? V16 Update 5 Alpha Responds with Emergency Number Options

Mike Evanisko2024-01-24T18:32:46-05:00

3CX Update 5 Alpha is the first response to the upcoming emergency service rules in the US and the EU. The changes ensure emergency response centers automatically receive critical information for calls made to emergency numbers. To assist you on the way to full compliance, Update 5 Alpha introduces new Emergency Number options. More info below on how to use these options and be more prepared for emergency incidents.

New Emergency Number Options

To configure the new Emergency Number options, go...

How can new VOIP resellers differentiate when adopting UCaaS?

Mike Evanisko2024-01-24T18:32:46-05:00

So you’ve decided to add a UCaaS offer to your existing MSP/ISP portfolio? Great! The market value of UC is expected to exceed $96bn by 2023 so there’s never been a better time to take a piece of the pie. Just be wary of the traps those who went before you fell into. Namely, pitching the new solution like a commodity rather than focusing on the value you can bring alongside. The former results in a discounting battle between resellers...