3CX

5 Essential Features for Your Virtual Contact Center

Over the past few weeks, we’ve introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let’s take a look at the 5 3CX features that will elevate your clients’ virtual call center to the next level. 1. The 3CX Web Client: Your Virtual Contact Center Hub The beauty of virtual contact centers is that agents can work from wherever they are, with very little setup time required when transitioning from the office to working remotely....

June 2, 20203CXRead more...

Pre-release iOS Beta with Latest UI Updates & Fixes

With the final release imminent, a new iOS Beta version has just been released with some last-minute UI improvements and stability fixes. These help to make the app more user-friendly and solid for its final release. Keep in mind that you need an Apple device running iOS v13.2+ and your PBX to be on the latest v16 Update 5 to use the app! Join our Beta testing team and don’t miss out on the new iOS app’s features. Polishing the UI Improved...

June 2, 20203CXRead more...

Open for Business: Returning to the Office Post COVID-19

As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality. The new normal Experts have suggested that we need a combination of short term fixes and long term modifications...

May 27, 20203CX, PBXRead more...

Your Secrets are Safe! New iOS App with Call Encryption

Working from home does not mean compromising on your privacy and security. With the new 3CX iOS App (Beta in TestFlight) you can rest assured your calls and messages remain private wherever you may be. With its industry-standard encryption security by default, the new iOS App is a must-have for any business working remotely. Secure Calls by Default Fully compatible with the security framework in v16 Update 5, your calls are secured by default without any fussing around with settings and options....

May 21, 20203CXRead more...

New Windows App with Call Transfer to Voicemail & Other Improvements

A new Windows App release is now available for download and includes the ability to transfer calls to an extension’s voicemail, as well as some very important usability and connectivity fixes. What’s Improved The latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the “Receptionist”, “Q-Manager” or “Manager” view. This extends the transfer functionality while managing queue calls in one of the app’s dedicated views. The new app also delivers these significant fixes on usability and connectivity: Abandoned...

May 20, 20203CX, PBXRead more...

Call center reborn: Make way for the Virtual Contact Center

Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a new virtual call center replacement seems to be the way of the future. Can going hosted/virtual really make...

May 19, 20203CX, PBXRead more...

3CX is not a Free Communications Tool. Here’s why.

The communications market is awash with free solutions. Others are offered at exorbitant prices. Yet at both ends of the spectrum, it’s doubtful that anyone anticipated the COVID-19 outbreak and the impact it has had on demand for remote communication tools around the world. Many businesses who were ill-equipped for remote work have had to make a snap decision and choose a communications solution in the midst of panic. The immediacy of the change left little time for research. As a...

May 19, 20203CX, PBXRead more...

Remember Phone Calls? Not All Meetings Require Video

Video conferencing is everywhere these days. There are the 1-2-1s with your line manager, the team meetings and the customer meetings. Not to mention the after-work drinks and family video calls once you are done for the day. Following the COVID-19 pandemic, we’re video calling more than ever and to be frank, many of us are starting to find it rather exhausting. And with good reason! A video call is actually more intense than a face to face meeting as we...

May 18, 20203CX, PBXRead more...

Tips & Tricks! Getting the Most out of the New iOS App

The brand new iOS App Beta (via TestFlight) is out today and it has some serious usability tricks up its sleeve to boost your productivity! If you haven’t had the opportunity to take it for a spin yet, join the 3CX Beta testing team and be one of the first to access its exciting new features and functionality. To be in on the action, you simply need an Apple device running iOS v13.2+ and your PBX to be running the latest v16 Update...

May 15, 20203CX, PBXRead more...

Think Like a Hacker! Protect Your PBX – Part 1: Recon

The modern Internet landscape can be a landmine for the uninitiated. In order to keep an internet-facing PBX secure and on-line, you need to be aware of the security implications, and be able to manage them. This series of security-related articles will assist you in increasing the security and protection level of your PBX. The same principles and guidelines can be applied to any other system or network that you manage. In part 1, we address the activity of reconnaissance (recon) and info...

May 14, 20203CX, PBXRead more...