Tag - pbx

Deploying 3CX Windows Desktop via AD Group Policy Object

Administrators can now utilise Active Directory Group Policy Object to deploy 3CX Windows Desktop App. Windows Server must be fully updated to the 2019 edition and users’ terminals should be on Windows 10 with the latest updates installed. How to Deploy in 4 Easy Stages Create a distribution point Create a Group Policy Object Assign an MSI package Install the application to domain computers. Read more about the 4 stages in our step by step guide: Deploying Windows Desktop App via Active Directory Group Policy.

September 15, 20213CXRead more...

SSO and Boosted Performance in V18 Alpha 2!

V18 Alpha 2 is here for your testing! This version features some almighty security updates including SSO. We’ve also revamped overall performance of the PBX and smartphone apps for a more reliable experience and made managing the PBX even easier! SSO and update to Debian 10 Buster No more forgotten passwords or searching through emails! We’ve implemented SSO so that users and administrators can login to the web client and management console with their Google or Microsoft 365 account. We’ve also made...

March 29, 20213CX, PBXRead more...

Do You Need Hosted VoIP? Here are 5 Reasons You Should Go for a Hosted PBX

There’s absolutely no doubt about the need to switch to a VoIP system if you haven’t already: as we’ve established at 3CX, using VoIP/IP Telephony can help you save costs on telco bills by up to 80 percent. Where many people get confused, however, is whether they should go for a hosted VoIP solution or an on-premise VoIP system. What is Hosted VoIP? A hosted PBX system is one in which your phone systems connect through the Internet to a provider that hosts...

September 1, 20203CX, PBXRead more...

3CX Use Cases: Unified Communications in Healthcare

A unified communications solution combines various channels in one platform for effective communication between health professionals and patients, no matter where they are. With voice, video and chat all combined and managed with advanced contact center features, the right communications solution can increase efficiency, grow patient numbers and cut overheads. What’s more, it enables doctors, nurses and other healthcare professionals to provide assistance to the most vulnerable members of society. So let’s take a look at this use case for...

August 12, 20203CX, PBXRead more...

New Windows App with Call Transfer to Voicemail & Other Improvements

A new Windows App release is now available for download and includes the ability to transfer calls to an extension’s voicemail, as well as some very important usability and connectivity fixes. What’s Improved The latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the “Receptionist”, “Q-Manager” or “Manager” view. This extends the transfer functionality while managing queue calls in one of the app’s dedicated views. The new app also delivers these significant fixes on usability and connectivity: Abandoned...

May 20, 20203CX, PBXRead more...

Call center reborn: Make way for the Virtual Contact Center

Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a new virtual call center replacement seems to be the way of the future. Can going hosted/virtual really make...

May 19, 20203CX, PBXRead more...

What to Consider when Selecting an Appliance for your PBX

Selecting a dedicated device to run your PBX is not always a straightforward process. Your PBX usage has to be planned, forecasted and then translated into machine specifications before clicking the “Add to cart” button. This post gives you all the information you may need to simplify this task, always keeping in mind your specific project requirements and restrictions. Maximize Number Crunching The processor is the brains of your system. Ideally, you should select a CPU that strikes the right balance between...

March 4, 20203CX, PBXRead more...