News

3CX V18: Connecting Teams & Customers – Faster, Better, More Efficiently

The final version of 3CX V18 is here offering best in class audio quality, performance and reliability. With customer communication at the forefront, V18 provides an all-in-one integrated solution to communicate internally and connect with prospects – via voice, live chat or video.

New 3CX Client and Desktop App

With V18 we’ve improved the Web Client and made it available also as a native Windows Desktop App, eliminating the need for the browser extension. The new Desktop App uses the same Electron...

Unifying 3CX with Microsoft 365 – Part 1 of 3 – Initial Set-Up

In preparation for version 18, we have been working on the synchronization between Microsoft 365 accounts and 3CX. With more and more businesses looking to simplify their working environment, synchronising companies’ 365 accounts and 3CX is an important step. It brings a whole host of benefits including user sync, calendar status sync and the very much anticipated and highly requested feature, Teams phone system integration! #DirectRouting Stefan Walther, CEO, sat down to show how setting up this sync between a Microsoft...

4 Sim Call PRO & Enterprise Now Free for 1 Year

To help small businesses recover from the effects of the pandemic, we are giving away 4SC subscriptions (suitable for up to 12 users) for free on all versions: Standard, PRO and Enterprise. The offer is available for free for a minimum of one year, depending on its success. What better way to test which 3CX version and features you really need, before you commit to purchase.

4SC standard default

Now all customers get a 4SC free and have a year in which...

SBC for v18: Always Connected

The new SBC for v18 has been released. Get it now for increased reliability with the new reconnect feature, as well as the ability to bulk update SBCs via the Instance Manager.

Reconnect: Instant recovery from internet failure

When the internet connection goes down, the call is no longer dropped. The 3CX Tunnel keeps media ports intact, allowing continued media transmission in case the SBC disconnects. The SBC will automatically reconnect ongoing calls without having to re-invite.

Update remotely via Instance Manager

Admins and...

V18 Beta 2 – A Step Closer to Final Release

V18 Beta 2 has just been released! Following your feedback, this Beta should be good to go as a Release Candidate in the coming days. Update to Beta 2 today for more bug fixes, including the recent Hotfix.

Beta 2 Fixes

Fixed issue with transfers causing no audio. Fixed recording and renegotiations. Fixed deadlock in Management Console causing error “Server is Busy”.

How to get V18 Beta 2

Try out V18 Beta 2 for Linux 3CX V18 on Debian 10 ISO....

V18 Beta 1 – Gearing up for release

V18 is feature complete! The latest and possibly last beta has an improved web client / Windows app as well as Microsoft Teams integration.

New web client interface with BLF support

We’ve consolidated the menu options on the left-hand side of the web client and desktop app,  adding labels to make the functionality of each item clearer. Contacts, Voicemail, Recordings and Settings are now located in the “More” menu list.    The 3CX dialer now includes a BLF menu which works just like...

Vodia-CloudCo Webinar: Thursday, July 15 at 10AM EDT

Thursday, July 15, 2021

If cloud solutions are a bit foggy for you, here’s your opportunity to let the sunshine in with our July 15th Vodia-CloudCo Partner webinar. Register here: Vodia - CloudCo Webinar CloudCo Partner, a channel-focused cloud services distributor is transforming the way resellers provide cloud software & services to their customers. Providing personalized sales and technical training, along with high-quality support and services, allows our partners to enter the cloud market rapidly and achieve day one...

9 Questions to Ask When Choosing a Microsoft Teams Recording Solution

Selecting a compliant Microsoft Teams recording solution can be confusing. Microsoft Teams has undergone a rapid adoption, boosted in part by the enormous Office 365 customer base.  Multiple vendors have put in long hours to get their call recording solutions to accommodate Microsoft Teams. I know you are expecting me to tell you why our solution (Atmos by CallCabinet) is the right choice; instead, I will highlight some of the issues or questions you should ask your Microsoft Teams call...

7 Reasons You Need Compliance Recording for Microsoft Teams

Recording Microsoft Teams

Are you using Microsoft Teams to connect to your customers? Without a doubt, you’re seeing benefits from migrating to Microsoft’s all-encompassing interaction platform. But what about your compliance practices? Though Microsoft Teams excels at customer service connectivity and interaction, you’ll still need a crucial additional component, like Atmos by CallCabinet, to record your customer calls and meet all of your industry’s compliance laws. Microsoft Teams Compliance Gaps Infographic

V18 Alpha 3 – Fixes and Features

V18 Alpha 3 is here for you to try! Mainly fixes in this release but a few good changes too.

Microsoft 365 user syncing, now in all editions!

Previously a PRO license was required to sync Microsoft 365 users. In order to accommodate SSO for Microsoft 365 users we have made user syncing part of the standard edition. This way it’s easy to get customers onto 3CX, plus they can use SSO in any edition.

Audit log now in all licenses

Although it’s...