cloudco Archives - CloudCo Partner

What Is STIR/SHAKEN Certification, And Why Does It Matter?

What Is STIR/SHAKEN Certification, And Why Does It Matter? We have all been there at some point. You pick up the incoming call, and you hear, hello – hello? Oh hi! This is <fill in the blank> calling about your automotive warranty…. Yes, the dreaded robocall. The number that called appeared to be local, as did the last several calls. Eventually, you just stop answering calls that aren't on your contact list. You ask yourself: “How do they get so many local numbers?”. The reality is these call centers are using...

October 5, 2021PBXRead more...

Vodia-CloudCo Webinar: Thursday, July 15 at 10AM EDT

Thursday, July 15, 2021

If cloud solutions are a bit foggy for you, here’s your opportunity to let the sunshine in with our July 15th Vodia-CloudCo Partner webinar. Register here: V odia - CloudCo Webinar CloudCo Partner, a channel-focused cloud services distributor is transforming the way resellers provide cloud software & services to their customers. Providing personalized sales and technical training, along with high-quality support and services, allows our partners to enter the cloud market rapidly and achieve day one...

July 14, 2021VodiaRead more...

Change Your Forwarding Rules in Just a Few Clicks

If it’s true that flexibility is one of the key aspects of intelligence, then 3CX is certainly the smartest PBX on the market! What often escapes technicians is the user’s point of view: we think of how to make the PBX safer, how to effectively manage the flow of incoming calls, and how to define the outbound rules. However, what if an employee, specifically one who is less familiar with new technologies, is unexpectedly unavailable? What happens then? In the best case...

August 14, 20203CX, PBXRead more...

Don’t Just Talk… Video! Get the New iOS App

The new iOS App is here! Tired of the same old phone calls with colleagues and customers? Take it up a notch with video and new rich-chat features. This, together with an upgraded notification system makes the iOS App your one-stop tool for working remotely while adding that extra spark to your business communications.

Chat, Speak…VIDEO

“Video killed the radio star”…while it hasn’t gone as far as killing voice-only phone conversations just yet, video certainly stepped up communications....

June 10, 20203CXRead more...

5 Effortless Ways to Build Customer Relationships that Last

The success of your sales team is directly linked to their ability to build customer relationships that remain relevant beyond the first iteration of the sales cycle. On average, 61% of SMBs state that over half their yearly revenue is generated from their existing, loyal customer base. Happy? You should be! Nurturing your existing customer base is far easier than hunting for net new business and on average, loyal customers are worth 10x more to you than fresh meat! These...

June 9, 20203CXRead more...

5 Essential Features for Your Virtual Contact Center

Over the past few weeks, we’ve introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let’s take a look at the 5 3CX features that will elevate your clients’ virtual call center to the next level.

1. The 3CX Web Client: Your Virtual Contact Center Hub

The beauty of virtual contact centers is that agents can work from wherever they are, with very little setup time required when transitioning from the office...

June 2, 20203CXRead more...

Open for Business: Returning to the Office Post COVID-19

As countries around the world tentatively start relaxing their COVID-19 lockdowns, the time when we’re asked to pack away our makeshift desks and return to the office is edging nearer. Yet, in the absence of a vaccine, it’s unlikely that the offices we left will be the offices we head back to. Workplaces are going to have to adapt to the post-pandemic reality.

The new normal

Experts have suggested that we need a combination of short term fixes and long...

May 27, 20203CX, PBXRead more...

Your Secrets are Safe! New iOS App with Call Encryption

Working from home does not mean compromising on your privacy and security. With the new 3CX iOS App (Beta in TestFlight) you can rest assured your calls and messages remain private wherever you may be. With its industry-standard encryption security by default, the new iOS App is a must-have for any business working remotely.

Secure Calls by Default

Fully compatible with the security framework in v16 Update 5, your calls are secured by default...

May 21, 20203CXRead more...

New Windows App with Call Transfer to Voicemail & Other Improvements

A new Windows App release is now available for download and includes the ability to transfer calls to an extension’s voicemail, as well as some very important usability and connectivity fixes.

What’s Improved

The latest Windows App version delivers the ability to transfer calls to an extension’s voicemail from the “Receptionist”, “Q-Manager” or “Manager” view. This extends the transfer functionality while managing queue calls in one of the app’s dedicated views. The new app also delivers these significant fixes on usability and...

May 20, 20203CX, PBXRead more...

New SBC Beta Release Available for Download

The new Beta version of the Session Border Controller (SBC) has been released with significant improvements to the High Availability (HA) Cluster configuration, along with latest fixes for stability and connectivity. If you already have SBC(s) deployed in standalone or high-availability mode, this is a release you definitely need to check out!

Streamlined Configuration

This latest SBC Beta version delivers an updated and smoother initial configuration for the High Availability (HA) Cluster, with: To Ping or Not To Ping – The cluster’s Ping...

May 19, 2020PBXRead more...