Tag - ucaas

Resellers: Virtual call centers are on the rise, are you ready to pitch one?

Virtual call centers are becoming increasingly popular as employers look to lower overheads, increase flexibility, and take advantage of labor pools overseas. In this two-part series, we’ll discuss the benefits of making the switch and explore how to discuss 3CX’s virtual call center solution with your clients. What are virtual call centers? Virtual call centers have much in common with their traditional counterparts, with one key difference; employees are spread out across a number of geographic locations. The agents use a cloud...

CallCabinet Launches Atmos@Home: UCaaS Call Recording & AI-powered Speech Analytics From Home

CallCabinet, a leading global provider of affordable Cloud-native call recording and AI solutions today announced Atmos@Home, a new, innovative offering providing advanced UCaaS call recording, quality management, and AI-powered speech analytics empowering global organizations to maintain productivity, compliance, and service levels in a work-from-home environment. Atmos@Home is custom-designed to provide Cisco Jabber, MS Teams, and Genesys Cloud users instant UCaaS recording and is easily installed across an entire organization via our enterprise installation script. Atmos@Home offers organizations the ability to effectively...