Tag - virtual contact center

5 Essential Features for Your Virtual Contact Center

Over the past few weeks, we’ve introduced you to virtual contact centers and explored the benefits they provide to customers. For part three of the series, let’s take a look at the 5 3CX features that will elevate your clients’ virtual call center to the next level. 1. The 3CX Web Client: Your Virtual Contact Center Hub The beauty of virtual contact centers is that agents can work from wherever they are, with very little setup time required when transitioning from the office to working remotely....

Call center reborn: Make way for the Virtual Contact Center

Contact centers and call centers have a number of stereotypes attached to them, both in terms of working for one and customer experience. It’s a necessary evil; one that customers love to hate but simultaneously are seething with anger about when they learn that the company they need support from doesn’t offer the service. But the contact center as we know it is changing and a new virtual call center replacement seems to be the way of the future. Can going hosted/virtual really make...